In this extraordinary and unprecedented time, our primary concern is for the health and safety of our employees, their families, our customers, and the broader community. As such, Zilliant is closely monitoring the COVID-19 pandemic and following the guidance from the experts at the World Health Organization, U.S. Centers for Disease Control and Prevention, and European Centre for Disease Prevention and Control.
First and foremost, we hope that you are well and taking the recommended precautions.
To protect the health of our employees, do our part to reduce the spread of the virus, and avoid disruption to our customers, Zilliant is taking the following steps:
Zilliant Offices and Customer Support
All Zilliant offices are currently open, however, we have encouraged all employees to work from home, limited nonessential business travel, and taken extra steps to sanitize our offices. We do not anticipate any disruption to existing customer support channels, as we have equipped all Zilliant employees, including customer support, customer success and professional services team members to work remotely.
Zilliant Data Centers and Security
Zilliant leverages cloud-native technologies and best-in-class monitoring and management practices to deliver 99.99%+ uptime Service Level Agreement of our services. This resilience in the infrastructure gives us the ability to continue delivering our services without interruption in an extended crisis such as COVID-19. Our Network and Security Operation teams are also in multiple, geographically diverse sites globally, ensuring complete resilience of our systems. Through this crisis, these teams continue to monitor and manage the SaaS infrastructure 24x7 ensuring there are no interruptions in our services.
We have enacted appropriate portions of our Business Continuity plans to ensure core SaaS operations and security management will continue to be fully operational. We do not anticipate any impact to our clients using Zilliant SaaS services during this crisis.
Zilliant MindShare 2020 and Industry Events
We have postponed Zilliant MindShare 2020, originally scheduled for April 20-22 in Austin. We are in the process of rescheduling it and will provide additional details as soon as they are available. We are also closely monitoring the status of industry events.
Keeping You Informed
We will continue to communicate via the Zilliant Blog and through email channels as this situation evolves. If you have a specific question or concern, or if we can better support you during this time, please reach out to your Zilliant customer success manager or sales representative.